Returns
Return and Exchange Policy
WE TAKE CUSTOMER SATISFACTION SERIOUSLY
We want to make sure your shopping experience with us is as good as possible.
On this page, you can read about how to handle returns, damaged products, and cancellations.
Please note that we do not charge your credit card until your item is shipped from our warehouse. If you wish to cancel an order before this happens, please contact our customer service immediately and we will try to stop the package before it is shipped. We usually ship on the same day. If you wish to cancel an order, please send an email to our customer service with the subject line "Cancellation" and your order number so we can correctly identify your order.
Due to our fast shipping process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
Due to our fast shipping process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
If you are not completely satisfied with your purchase, we give you the option to return the goods within 14 calendar days of receipt.
All items must be returned in their original packaging, sealed, unopened, unused, and undamaged (where applicable) and must be suitable for resale.
All items must be returned in their original packaging, sealed, unopened, unused, and undamaged (where applicable) and must be suitable for resale.
If you wish to return an item, please contact our customer service via email first (please click here). If we do not receive notification from you, a refund cannot be guaranteed.
Return shipping costs incurred by the customer are non-refundable.
Return address:
W6
Wittevrouwen 21
1358CD Almere
The Netherlands
Please do not send anything back to us without first coordinating with a member of our customer service team (please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
Return shipping costs incurred by the customer are non-refundable.
Return address:
W6
Wittevrouwen 21
1358CD Almere
The Netherlands
Please do not send anything back to us without first coordinating with a member of our customer service team (please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
If the product is damaged, we will be happy to send you a replacement. Please contact our customer service and send us photos of the packaging and the products inside. However, if the packaging is visibly damaged, please refuse delivery immediately and contact us right away. Please note that a complaint regarding damaged goods must be made within the first 14 days after delivery in order to be processed.
Once your return has been received and inspected, our customer service team will contact you to inform you that we have received your return. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within the following days.
If you have not yet received your refund, first check your account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before refunds are credited. If you have already done all of this and still have not received your refund, please contact our customer service team.
We do not refund or accept returns for free gifts or promotional items that were provided to you at no cost.
Please contact our customer service team for assistance.